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Michelin-Starred Chef Takes a Stand Against TripAdvisor Reviewer

Michelin-Starred Chef Takes a Stand Against TripAdvisor Reviewer


Chef Glynn Purnell refutes many of the claims made in the negative review

One-star review is filled with complaints regarding price, portion size, and quality of the food.

The pen (or in this case, online forum) might be mightier than the sword, but this Michelin-starred chef has a few choice words of his own for one TripAdvisor reviewer. The customer in question wrote a one-star review of chef Glynn Purnell’s restaurant, Purnell’s, after a series of telephone and email conversations with the restaurant regarding the experience, according to Birmingham Mail.

The review reads, “£68.00 the 6 course tasting menu for tiny quenells of food on a plate with a sprinkling of leaves is just sinful in this day and age.” The reviewer claims that she was charged extra for a substitution as a member of her party was allergic to Scottish halibut, which was replaced with “approximately a serving spoon of beetroots.” It ends, “Maybe the chef should watch [MasterChef: The Professionals] for a few lessons to see how food should be served.”

Purnell had some words of his own, and responded to the TripAdvisor review. He writes, “Having spoken to this ‘reviewer’ over the telephone on Tuesday night, we were shocked to hear that her and her party had a bad experience. We were not made aware of any issues during their dining experience.” Purnell calls out the fact that the restaurant has tried to rectify the situation with the diner, to no avail as she is unwilling to accept any provisions. Purnell said there were many instances in which the diner and her party could have communicated their complaints regarding the dining experience.

The response continues, “They are clearly not willing to compromise with us, which shows how social media has changed the way a restaurant has to operate and how guests’ can influence and affect the organisation… In regards to [MasterChef,] Glynn is well celebrated and well received in the public scene. Perhaps this reviewer would have more satisfaction from watching [Man V. Food].”


Best 10 Michelin-starred restaurants in London

Image courtesy of: London Restaurant Festival

From world-class venues run by famous chefs such as Alain Ducasse and Jeff and Chris Galvin, to newer, up-and-coming eateries from emerging talents, London is the place to treat yourself to award-winning food.

The options need not break the bank either, with all sorts of eateries spanning various cuisines, from a Michelin-starred pub and classic British hotspots, to sushi specialists or award-winning Indian fare.

There are 66 Michelin-starred restaurants in London. A Michelin star is a mark of distinction awarded by the Michelin travel guides. It recognises the high quality of the cooking and service of a restaurant. A venue may be awarded one, two or three stars, representing very good, exceptional or exquisite cuisine.

Make sure to book ahead for a table, as London's Michelin-starred restaurants are often booked up well in advance.


Best 10 Michelin-starred restaurants in London

Image courtesy of: London Restaurant Festival

From world-class venues run by famous chefs such as Alain Ducasse and Jeff and Chris Galvin, to newer, up-and-coming eateries from emerging talents, London is the place to treat yourself to award-winning food.

The options need not break the bank either, with all sorts of eateries spanning various cuisines, from a Michelin-starred pub and classic British hotspots, to sushi specialists or award-winning Indian fare.

There are 66 Michelin-starred restaurants in London. A Michelin star is a mark of distinction awarded by the Michelin travel guides. It recognises the high quality of the cooking and service of a restaurant. A venue may be awarded one, two or three stars, representing very good, exceptional or exquisite cuisine.

Make sure to book ahead for a table, as London's Michelin-starred restaurants are often booked up well in advance.


Best 10 Michelin-starred restaurants in London

Image courtesy of: London Restaurant Festival

From world-class venues run by famous chefs such as Alain Ducasse and Jeff and Chris Galvin, to newer, up-and-coming eateries from emerging talents, London is the place to treat yourself to award-winning food.

The options need not break the bank either, with all sorts of eateries spanning various cuisines, from a Michelin-starred pub and classic British hotspots, to sushi specialists or award-winning Indian fare.

There are 66 Michelin-starred restaurants in London. A Michelin star is a mark of distinction awarded by the Michelin travel guides. It recognises the high quality of the cooking and service of a restaurant. A venue may be awarded one, two or three stars, representing very good, exceptional or exquisite cuisine.

Make sure to book ahead for a table, as London's Michelin-starred restaurants are often booked up well in advance.


Best 10 Michelin-starred restaurants in London

Image courtesy of: London Restaurant Festival

From world-class venues run by famous chefs such as Alain Ducasse and Jeff and Chris Galvin, to newer, up-and-coming eateries from emerging talents, London is the place to treat yourself to award-winning food.

The options need not break the bank either, with all sorts of eateries spanning various cuisines, from a Michelin-starred pub and classic British hotspots, to sushi specialists or award-winning Indian fare.

There are 66 Michelin-starred restaurants in London. A Michelin star is a mark of distinction awarded by the Michelin travel guides. It recognises the high quality of the cooking and service of a restaurant. A venue may be awarded one, two or three stars, representing very good, exceptional or exquisite cuisine.

Make sure to book ahead for a table, as London's Michelin-starred restaurants are often booked up well in advance.


Best 10 Michelin-starred restaurants in London

Image courtesy of: London Restaurant Festival

From world-class venues run by famous chefs such as Alain Ducasse and Jeff and Chris Galvin, to newer, up-and-coming eateries from emerging talents, London is the place to treat yourself to award-winning food.

The options need not break the bank either, with all sorts of eateries spanning various cuisines, from a Michelin-starred pub and classic British hotspots, to sushi specialists or award-winning Indian fare.

There are 66 Michelin-starred restaurants in London. A Michelin star is a mark of distinction awarded by the Michelin travel guides. It recognises the high quality of the cooking and service of a restaurant. A venue may be awarded one, two or three stars, representing very good, exceptional or exquisite cuisine.

Make sure to book ahead for a table, as London's Michelin-starred restaurants are often booked up well in advance.


Best 10 Michelin-starred restaurants in London

Image courtesy of: London Restaurant Festival

From world-class venues run by famous chefs such as Alain Ducasse and Jeff and Chris Galvin, to newer, up-and-coming eateries from emerging talents, London is the place to treat yourself to award-winning food.

The options need not break the bank either, with all sorts of eateries spanning various cuisines, from a Michelin-starred pub and classic British hotspots, to sushi specialists or award-winning Indian fare.

There are 66 Michelin-starred restaurants in London. A Michelin star is a mark of distinction awarded by the Michelin travel guides. It recognises the high quality of the cooking and service of a restaurant. A venue may be awarded one, two or three stars, representing very good, exceptional or exquisite cuisine.

Make sure to book ahead for a table, as London's Michelin-starred restaurants are often booked up well in advance.


Best 10 Michelin-starred restaurants in London

Image courtesy of: London Restaurant Festival

From world-class venues run by famous chefs such as Alain Ducasse and Jeff and Chris Galvin, to newer, up-and-coming eateries from emerging talents, London is the place to treat yourself to award-winning food.

The options need not break the bank either, with all sorts of eateries spanning various cuisines, from a Michelin-starred pub and classic British hotspots, to sushi specialists or award-winning Indian fare.

There are 66 Michelin-starred restaurants in London. A Michelin star is a mark of distinction awarded by the Michelin travel guides. It recognises the high quality of the cooking and service of a restaurant. A venue may be awarded one, two or three stars, representing very good, exceptional or exquisite cuisine.

Make sure to book ahead for a table, as London's Michelin-starred restaurants are often booked up well in advance.


Best 10 Michelin-starred restaurants in London

Image courtesy of: London Restaurant Festival

From world-class venues run by famous chefs such as Alain Ducasse and Jeff and Chris Galvin, to newer, up-and-coming eateries from emerging talents, London is the place to treat yourself to award-winning food.

The options need not break the bank either, with all sorts of eateries spanning various cuisines, from a Michelin-starred pub and classic British hotspots, to sushi specialists or award-winning Indian fare.

There are 66 Michelin-starred restaurants in London. A Michelin star is a mark of distinction awarded by the Michelin travel guides. It recognises the high quality of the cooking and service of a restaurant. A venue may be awarded one, two or three stars, representing very good, exceptional or exquisite cuisine.

Make sure to book ahead for a table, as London's Michelin-starred restaurants are often booked up well in advance.


Best 10 Michelin-starred restaurants in London

Image courtesy of: London Restaurant Festival

From world-class venues run by famous chefs such as Alain Ducasse and Jeff and Chris Galvin, to newer, up-and-coming eateries from emerging talents, London is the place to treat yourself to award-winning food.

The options need not break the bank either, with all sorts of eateries spanning various cuisines, from a Michelin-starred pub and classic British hotspots, to sushi specialists or award-winning Indian fare.

There are 66 Michelin-starred restaurants in London. A Michelin star is a mark of distinction awarded by the Michelin travel guides. It recognises the high quality of the cooking and service of a restaurant. A venue may be awarded one, two or three stars, representing very good, exceptional or exquisite cuisine.

Make sure to book ahead for a table, as London's Michelin-starred restaurants are often booked up well in advance.


Best 10 Michelin-starred restaurants in London

Image courtesy of: London Restaurant Festival

From world-class venues run by famous chefs such as Alain Ducasse and Jeff and Chris Galvin, to newer, up-and-coming eateries from emerging talents, London is the place to treat yourself to award-winning food.

The options need not break the bank either, with all sorts of eateries spanning various cuisines, from a Michelin-starred pub and classic British hotspots, to sushi specialists or award-winning Indian fare.

There are 66 Michelin-starred restaurants in London. A Michelin star is a mark of distinction awarded by the Michelin travel guides. It recognises the high quality of the cooking and service of a restaurant. A venue may be awarded one, two or three stars, representing very good, exceptional or exquisite cuisine.

Make sure to book ahead for a table, as London's Michelin-starred restaurants are often booked up well in advance.


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